Last updated: June 2025
Our returns and refund policy lasts 40 days from the delivery date. If more than 40 days have passed since delivery, we can't offer a refund or exchange.
To be eligible, items must be unused, in the same condition you received them, and in the original packaging with proof of purchase.
Eligibility for Returns
- Damaged or defective items: contact us within 40 days of delivery for a full replacement or refund.
- Incorrect items: if you receive an item that doesn't match your order, we'll cover return shipping and send the correct product.
- Change of mind: allowed within 40 days; customer covers return shipping.
Return Process
- Email support@cuthaven.com with your order number to request an RMA.
- We'll provide a return authorization number and instructions.
- Ship the item back using a trackable service and retain proof of postage.
- Upon receipt we inspect the item (typically within 3 business days) and process your refund or exchange.
Refunds
Approved refunds are issued to the original payment method, typically within 5–10 business days after we receive and inspect the return.
Non-Returnable Items
- Used or damaged items (unless damaged in transit).
- Personalized or customized products.
- Sale/clearance items marked "final sale".
Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery with photos. We'll cover full replacement and return shipping.
Contact
Email support@cuthaven.com or call +1 (406) 229-9045.