Last Updated: October 12, 2025

This Privacy Policy explains how Cuthaven (“Cuthaven”, “we”, “us”, or “our”) receives, collects, uses, and discloses your information when you visit, shop, or interact with us on https://cuthaven.com (the “Site”) or through any other form of communication.

Who We Are

Company Name: Cuthaven

Email: info@cuthaven.com

Phone: +1 (770) 737-8735

Address: 17951 Parthenia St, Northridge, California 91325, United States

What Information We Collect

We collect several types of information to provide you with a seamless and secure shopping experience. This includes both information you provide directly and information collected automatically.

Information You Provide to Us

Contact Information: Your name, shipping and billing addresses, email address, and phone number.

Payment Information: Payment methods and relevant card details. (We do not store full payment card numbers; payments are processed securely by trusted third-party providers.)

Account Information: When you create an account, we store your name, email, password, and order history.

Communications: Details you provide through customer service messages, feedback, or other correspondence.

Product Preferences: Information about the shirts & pants, or accessories you view or purchase.

Automatically Collected Information

Usage Data: Includes your IP address, browser type, operating system, referring URLs, pages viewed, and visit timestamps.

Device Data: Includes unique device identifiers, browser settings, and connection type.

Cookies and Tracking Technologies: We use cookies, pixels, and web beacons to enhance your browsing experience, remember your preferences, and analyze our performance.

Third-Party Information

We may receive additional information from third-party partners (e.g., payment processors, analytics tools, and marketing platforms) to support order processing and optimize our services.

 

How We Use Your Information

We use your information responsibly for the following purposes:

 

To Process Orders: To confirm purchases, process payments, ship shirts & pants, and handle exchanges or returns.

To Communicate With You: To send order confirmations, shipping updates, and customer service responses, as well as promotional messages (with your consent).

To Personalize Your Experience: To recommend products, improve content, and tailor marketing to your interests.

For Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, or misuse of our platform.

To Improve Our Services: To analyze traffic, fix bugs, and enhance website performance.

To Comply with Legal Obligations: To meet applicable laws and regulatory requirements.

For Marketing and Advertising: To deliver personalized ads and offers you may find relevant, with clear opt-out options.

How We Share Your Information

We may share your personal data only as necessary with:

Service Providers: Payment gateways, shipping carriers, analytics services, and marketing partners — solely to perform essential functions.

Payment Processors: Trusted third parties that securely handle payment transactions; Cuthaven does not store card data.

Shipping Partners: To deliver your shirts & pants and order updates accurately and efficiently.

Legal Authorities: When required to comply with legal requests or to protect our rights and customers.

Business Transfers: If Cuthaven is merged or acquired, your data may be transferred to the new owner.

With Your Consent: In any case where you explicitly authorize us to share data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience, analyze trends, and measure performance.

Cookies: Small data files that help remember your preferences and login sessions.

Web Beacons: Used to track marketing email performance and determine engagement.

You can manage or disable cookies through your browser settings; however, some features of the Site may not function properly without them.

Data Security

Your security is our top priority.

We use SSL (https://) encryption across our website to protect all personal and payment-related information.

Although no online system is completely secure, we continuously review and update our security measures to safeguard your data.

Children’s Privacy

Our Site and services are intended for individuals aged 13 and above. We do not knowingly collect personal data from children under 13. If such information is discovered, it will be deleted immediately.

International Data Transfers

Cuthaven operates from the United States. If you access our website from another region, your data may be transferred and processed in the U.S., where our servers are hosted. By using our Site, you consent to this transfer and processing.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and update your personal information.
  • Request the deletion of your data.
  • Withdraw consent for marketing communications.
  • Unsubscribe from promotional emails (via the “Unsubscribe” link in any email).

To exercise your rights, contact us at info@cuthaven.com

Changes to This Policy

Cuthaven may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The latest version will always be available on this page, along with the updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

Email: info@cuthaven.com

Phone: +1 (770) 737-8735

Address: 17951 Parthenia St, Northridge, California 91325, United States

Store Hours / Customer Support Availability

Get 24/7 support via Chat for instant help, or call us Monday to Friday, 9:00 AM – 5:00 PM (MST / Eastern Time).