Last Updated: October 2025

Welcome to Cuthaven.

Please read these Terms and Conditions ("Terms") carefully before using the https://cuthaven.com website ("Service") operated by Cuthaven ("us," "we," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our website. These Terms apply to all visitors, users, and customers who access or use our Service.

  1. Company Information

Business Name: Cuthaven

Email: info@cuthaven.com

Phone: +1 (770) 737-8735

Address: 17951 Parthenia St, Northridge, California 91325, United States

Transparency Commitment

Cuthaven operates with full transparency and honesty in all business practices.

All products displayed on our website are accurately described, and all prices, shipping timelines, and return conditions are clearly stated.

We never mislead customers with false product claims, manipulated images, or unrealistic offers.

Business Authenticity

Cuthaven is a registered U.S.-based online retailer specializing in luxury and fashion shirts & pants and accessories. All orders, transactions, and shipments are managed from our verified business address in California, United States.

  1. Accounts

When you create an account with us, you must provide information that is accurate, complete, and up to date.

You are responsible for safeguarding your password and all activities that occur under your account.

If you suspect unauthorized use of your account, please notify us immediately.

  1. Products and Services

Cuthaven offers luxury and designer-style shirts & pants and fashion accessories.

  • Product Descriptions: We make every effort to ensure that product descriptions, specifications, and images are accurate and up to date. However, slight variations in color or design may occur.
  • Pricing: All prices are listed in USD. In the event of a pricing or listing error, we will notify you and allow you to reconfirm or cancel your order.
  • Availability: Products are subject to stock availability. We reserve the right to limit quantities or discontinue items at any time.
  1. Orders and Payment
  • Order Acceptance: Your receipt of an order confirmation does not signify acceptance of your order. We reserve the right to cancel or refuse any order at our discretion.
  • Payment Methods: We currently accept Visa, MasterCard, American Express, Discover, and other major payment methods.
  • Secure Transactions: All payments are processed through SSL-encrypted gateways. We do not store your full payment card information.
  • Order Cancellations: Orders may be canceled within 12 hours of placement, provided they have not yet been shipped. Orders already shipped fall under our Returns & Refund Policy.
  1. Shipping Policy
  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.
  • Delivery Time: Standard U.S. delivery takes 3–5 business days once the order is shipped.
  • Tracking: Customers receive a tracking number via email once their order is dispatched.
  • Shipping Costs: We offer free standard shipping within the continental United States.
  • Address Accuracy: Please ensure all shipping details are entered correctly. We are not responsible for lost packages due to incorrect addresses.

For detailed information, please visit our Shipping Policy page.

  1. Returns and Refunds

If you are not satisfied with your purchase, we offer a 30-day free return policy from the date of delivery.

Eligibility for Returns

  • The product must be unused, unassembled, and in its original packaging.
  • Proof of purchase (receipt or order number) is required.
  • Returns must be approved by our support team before shipping back.

Non-Returnable Items

  • Items marked as final sale or custom-made.
  • Products showing signs of use, damage, or alteration.

Refund Process

Once we receive and inspect your return, you will be notified of approval or rejection.

Approved refunds are issued to your original payment method within 7–10 business days.

Damaged or Defective Products

If your item arrives damaged or defective, contact us within 24 hours with details and photos at info@cuthaven.com.

We will replace, repair, or fully refund the item at no additional cost.

For more information, visit our Returns & Refund Policy page.

  1. User Conduct

You agree not to use our Service:

  • For any unlawful purpose or to violate any laws.
  • To impersonate another individual or entity.
  • To engage in fraudulent or misleading practices.
  • To interfere with the functionality or security of our website.
  1. Intellectual Property

All content, trademarks, images, and designs on Cuthaven.com are the exclusive property of Cuthaven and protected under copyright law.

Unauthorized use or reproduction is strictly prohibited.

  1. Third-Party Links

Our website may contain links to third-party websites. Cuthaven is not responsible for the content, privacy practices, or reliability of any linked sites.

  1. Limitation of Liability

Cuthaven shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our Service.

All products are sold "as described," and your use of the Service is at your sole risk.

  1. Termination

We reserve the right to suspend or terminate user accounts for violations of these Terms or misuse of our website.

  1. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

  1. Modifications to These Terms

We may update or modify these Terms at any time.

Changes will be posted on this page with a new "Last Updated" date.

By continuing to use our website, you agree to the revised Terms.

  1. Contact Us

For questions, clarifications, or concerns regarding these Terms, please contact us:

Email: info@cuthaven.com

Phone: +1 (770) 737-8735

Address: 17951 Parthenia St, Northridge, California 91325, United States

15. Store Hours / Customer Support Availability

Get 24/7 support via Chat for instant help, or call us Monday to Friday, 9:00 AM - 5:00 PM (MST / Eastern Time).