Welcome to our FAQ page! We’ve compiled a list of common questions to help you with your shopping experience. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly.

Orders & Shipping

How do I place an order?

To place an order, simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping and payment information to complete your purchase.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through services like PayPal and Stripe.

Do you offer free shipping?

Yes, we are offering free standard shipping on all orders within the contiguous United States.

How long will it take to receive my order?

Standard shipping typically takes 5–8 business days once shipped. Please note that processing an order can take 1–2 business days before it is dispatched. You will receive a tracking number via email once your order is shipped.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier's website.

Returns & Exchanges

What is your return policy

We want you to be completely satisfied with your purchase. If you are not, you may return new, unworn, unwashed apparel with all original tags attached within 30 days of delivery for a full refund.

How do I initiate a return or exchange?

To initiate a return, please contact our customer service team at info@cuthaven.com with your order number and the reason for the return. We will provide you with a return shipping label and further instructions.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund. Please allow 6-10 business days for the refund to appear on your original payment method.

Product Information

What materials are your shirts and pants made from?

Our apparel is crafted from a variety of high-quality, durable fabrics, including cotton, linen blends, and performance synthetics. The specific materials for each item are detailed on its individual product page.

How do I find the correct size?

We strongly recommend referring to the detailed size guide available on each product page. Our sizing aligns with standard U.S. menswear sizes.

How do I care for my Cuthaven apparel?

We recommend following the washing instructions on the inside garment tag for the best results. Generally, wash cold and tumble dry low to preserve the fabric quality and fit.

General Questions

How can I contact customer service?

You can reach our customer service team via:

  1. Email: info@cuthaven.com
  2. Phone: +1 (770) 737-8735
What are your business hours?

At Cuthaven, our online store is open 24/7, allowing you to shop at any time, day or night.